These Terms and Conditions govern the services provided by Memorable Event Entertainment.

Prior to booking any services with Memorable Event Entertainment, it is essential that you read, understand, and accept these Terms and Conditions. By confirming your booking with us via our Simply Book me booking link, verbally or in writing, our clients agree to the below Terms and Conditions.

 Payment Terms

Deposit: Memorable Event Entertainment requires a non-refundable deposit to secure your booking, to be paid immediately or within 3 days. If you cancel your party within 3 weeks of the event date, we can credit your account with the deposit amount and you can use it for any of our services in the future, but it will not be refunded. We accept deposits through zelle, venmo, paypal, square and cash app. Zelle is the only way without a credit card fee, and for the others, a 3.5% credit card fee applies in additional to the deposit.

Full Payment

Once your deposit is paid and your event is locked in our calendar, the remaining balance is due the day of the event. If you are a school, medical center or city event, we do allow checks to be mailed within a week of the event for the remaining balance, but we always prefer to be paid no later than the day of the event.

Memorable Event Entertainment reserves the right to cancel your booking upon failure to pay as per the above terms.

Refunds
Deposit payments are non-refundable except in an instance where Memorable Event Entertainment is unable to fulfil the booking because of staff illness, injury, or other extenuating circumstance. We will always do our utmost to recast your booking or to offer an alternative character, artist or entertainer before resorting to a necessary cancelation. If you cancel your event within 3 weeks of the event date, we will credit your deposit to your account to be used toward ANY of our services in the future, otherwise it is forfeited to the artist or entertainer for saving the spot in their calendars and turning away other bookings.

Performers

Character performers may vary from photographs shown on our website, social media pages, or any other media. We cannot guarantee that your party or event will be hosted by a particular entertainer.  We do always guarantee a high-quality performance.

Performer Safety

It is of the utmost importance to us that our performers are safe. We reserve the right for our performers to leave a party or event should they feel that their safety is in compromised in any way.

Weather conditions
During sunny days, please ensure our entertainers are given a shaded spot to set up on out of direct sunlight. When it is rainy or very windy, please provide a place out of the elements, preferrably inside.

For our mascot entertainers, Outdoor evetns and parties are not suitable for longer than 60 minutes. If you choose to book a longer package with us you must provide suitable indoor space and breaks so they can breath out of their big headed costumes and drink water. Our performers often wear thick costumes and wigs, engage in high energy activities, and are not safe to perform under the heat of the sun for longer than 60 minutes. To protect the safety of our performers during particularly extreme heat, Memorable Event Entertainment reserves the right to ask that indoor space is also provided for 60 minute bookings.

Balloon Twisting

If Balloons are provided at your event or party by our entertainers, it is your responsibility, as the customer/parent/guardian to inform us if you, your children or party participants are allergic to latex or any other material associated with balloons. We advise that small children should never be left unsupervised with balloon models. Popped balloons are a choking hazard.

Mascots
Our mascot characters, also known as big headed characters (such as our Mr. Mouse, Mrs. Mouse and our Kitty) are available to add to party bookings for thirty minutes. (heat and performer safety dependent) appearances throughout longer events. At longer events, our mascot performers must have regular breaks to be agreed at the time of booking.
Mascot characters cannot travel in costume, and therefor clients must provide an indoor space for the performer to change. This space must be away from sight of guests or event attendees as to not give away their identity beneath the costume!
Mascots require plenty of space. Some will not fit through narrow doorways or hall ways and should not be booked for venues which are limited by these. 

Safety and Equipment

Memorable Event entertainers will always instruct responsible behaviour, and the safe use of equipment. However:

Occasionally our entertainers may use equipment such as glitter, bubble liquid, and glue. It is your responsibility as the customer/parent/guardian to ensure that party participants do not consume any of this equipment.

Memorable Event Entertainment does not accept responsibility for any injuries occurred when party participants or their families do not follow the safety instructions verbally given by our entertainers.

Should our equipment become damaged following unacceptable, destructive behaviour from any party participant, our customer may be required to cover the financial cost of repair or replacement.

Your personal information

Memorable Event Entertainment lt is committed to keeping your data secure.

When you make your booking with Memorable Event Entertainment we will record your name, email address, phone number and venue address. Your information will be protected and shared only with the company directors and the performer(s) attending your party.

Copyright laws
Memorable Event Entertainment does not and will not offer any characters under copyright. Our fairytale characters have been based on stories that have been told throughout the centuries and, therefore, have been out of copyright and in public domain. While our characters have been modelled after some of the most popular re-tellings and renditions of these fairytales, they are not affiliated with any theme park or company. Our characters are unique to us. Any resemblance you may see is simply incidental. We will only serve clients who respect this notice and request that clients do not use any copywriting names within advertising for events.